Return Policy
Butterfly Lady Designs, LLC
Last updated September 30, 2021
Wood Items:
All laser carved wood items are custom made. No refunds will be given. If there is something wrong with your purchase when you receive it, please send me a picture so that I can determine the best way to remedy the situation. If it is an error on my part I will happily send you a new product upon receiving your returned product.
Bath and Body Products:
Any un-opened product may be returned for an exchange with in 30 days of purchase. As these products are made with natural oils, there is a 12 month expected shelf life, but that may be reduced with improper storage. Store your products in a cool, dark location to maximize the life span of the product. I will determine appropriate refund/exchanges within the first 30 days if there is a problem with the product/contain upon receipt.