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Return Policy

Butterfly Lady Designs, LLC

Last updated September 30, 2021

Wood Items:

All laser carved wood items are custom made.  No refunds will be given.  If there is something wrong with your purchase when you receive it, please send me a picture so that I can determine the best way to remedy the situation.  If it is an error on my part I will happily send you a new product upon receiving your returned product.



Bath and Body Products:

Any un-opened product may be returned for an exchange with in 30 days of purchase.  As these products are made with natural oils, there is a 12 month expected shelf life, but that may be reduced with improper storage.  Store your products in a cool, dark location to maximize the life span of the product.  I will determine appropriate refund/exchanges within the first 30 days if there is a problem with the product/contain upon receipt.

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